Appendix C : Technical support & warranty


Your imaging system comes with a 1 year hardware parts and labour warranty and three months software warranty, complete with free use of the technical support hotline, from the date of first use of the system. The warranty period (hardware and software) including the hotline service may be extended by contacting either LSR AstroCam or your local distributor.


Hardware warranty

In the unlikely event of malfunction during the warranty period directly attributable to faulty materials and/or workmanship, LSR AstroCam will either replace or repair, at our discretion, the faulty item. We shall have no obligation under this warranty if the product has been misused, carelessly handled, defaced or repaired without prior authorisation from LSR AstroCam. The product should be returned to LSR AstroCam Limited, Cambridge, England or an authorised local distributor, only after a Return Authorisation Number has been obtained from the technical support hotline. Proof of purchase must be provided and the product should be returned in its original or adequate packaging. Shipping charges are to be prepaid or the purchaser assumes the risk of loss or damage in transit. LSR AstroCam will make the final determination as to the existence and the cause of any alleged defect.

NOTE : the CCD detector element is not covered by the hardware warranty.


Software warranty and technical support hotline

The technical support hotline will provide software upgrades and advice about LSR AstroCam systems free of charge during the warranty period, including extended warranty. By utilising the Hotline (using either the telephone, fax or e-mail) you have the opportunity to optimise the operation of your system for your particular application. If a question cannot be answered immediately, due to the complexity of the enquiry for instance, further assistance will be provided with 24 hours of the enquiry being logged.

When contacting the technical support hotline remember to have your system serial number at hand. This can be found on the system hardware, the software disks and available on-line in Help.

NOTE : The technical support hotline is an advisory service, not a consultancy, and LSR AstroCam reserve the right to limit advice to users at its discretion.


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